gloship

Top up your wallet

Add USD funds via Pingpong bank transfer. Admin approval clears the balance.

Add USD funds via Pingpong bank transfer. Admin approval clears the balance.

Wallet basics

Your GloShip wallet is denominated in USD. It has two amounts:

  • Available balance — funds you can spend on labels right now.
  • Pending balance — funds reserved during an active topup or label purchase, not yet finalized.

You need a positive available balance to buy any label. Topping up the first time usually takes 1–2 business days because the bank transfer clears before your admin can approve it.

My Wallet page showing available and pending USD balance
The wallet page is the entry point to topups and transaction history.

Initiate a topup

  1. From the top nav, click Wallet (or visit /wallet).
  2. Click Top up. You can also reach the form directly at /wallet/topup.
  3. Enter the amount in USD (minimum $1, maximum $50,000). Optional: add a short note for your own records.
  4. Click Continue to Payment.
Top Up form with a USD amount input and an optional note field
Enter the USD amount and continue to receive bank-transfer instructions.

Make the bank transfer

After you submit the form, you land on the Payment Instructions page. It shows everything you need to copy into your bank app:

  • The receiving bank, account number, and account name (Pingpong).
  • Your Reference Code — a unique tag like GS-TX-XXXX-YYYY. This is how Pingpong (and we) match your payment to your topup record.
  • The exact USD amount.

Open your bank app and transfer the amount. Paste the reference code into the transfer memo / message field exactly as shown. Mismatched amounts or missing reference codes delay matching.

Payment Instructions page showing the Pingpong account, reference code, and amount
Copy the reference code into your bank transfer memo exactly as shown.
Heads up: the topup row appears in your transaction list with status pending as soon as you submit the form — that is normal. It moves to completed once admin confirms your bank transfer.

What happens next

  1. You see the transaction at /wallet/transactions with status pending.
  2. Our team verifies the transfer (usually within one business day).
  3. The balance shifts from pending to available. You will receive an email confirmation.
Transactions list filtered to pending topup with the reference code visible
A pending topup row. Status flips to completed when admin confirms the transfer.
Completed topup transaction row with FX rate and USD amount columns visible
An approved topup. The applied FX rate appears alongside the USD amount.

FX rate (for VND-denominated bank accounts)

If you are paying from a VND bank account through Pingpong, the conversion rate applied at approval is the daily Vietcombank reference rate plus a small markup. The exact rate appears on the approved transaction row alongside the USD and VND amounts so you can audit it.

Troubleshooting

  • Transfer is reflected on my bank statement, but the topup is still "pending". Wait one business day for review. If still pending after 48 hours, email support@thegloship.com with the reference code and a screenshot of the transfer.
  • I forgot to add the reference code. Email support immediately with the bank-side transaction ID; we can match manually but it takes longer.
  • I transferred a different amount than the topup row. The amount must match exactly. Either send the missing difference (same reference code) or contact support to adjust the topup record.
  • Topup was rejected. The transaction row shows the reason. Common causes: amount mismatch, mismatched account name, payment from an unverified source.

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